| 000 | 00585nam a2200181Ia 4500 | ||
|---|---|---|---|
| 001 | 292237 | ||
| 005 | 20160527202529.0 | ||
| 008 | 090903s2005 nyu 1 0 eng | ||
| 020 | _a0072938056 | ||
| 049 | _aArecibo Biblioteca | ||
| 100 | 1 |
_aLucas, Robert W. _9128484 _2Local |
|
| 245 | 1 | 0 |
_aCustomer service _bbuilding successful skills for the twenty-first century _cRobert W. Lucas. |
| 250 | _a3a ed. | ||
| 260 |
_aBoston _bMc Graw Hill _c2005. |
||
| 300 |
_a415 p. _b25 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | 0 |
_aCustomer services _983493 _2Local |
| 999 |
_c211962 _d211962 |
||