| 000 | 01055nam a2200265Ia 4500 | ||
|---|---|---|---|
| 001 | 289690 | ||
| 005 | 20160527202044.0 | ||
| 008 | 090303s1999 mx 1 0 spa | ||
| 020 | _a9701512154 (pbk.) | ||
| 020 | _a9789701512159 | ||
| 041 | 0 | _aspa eng | |
| 049 | _aArecibo Biblioteca | ||
| 092 | 0 |
_a658.8 _bH417m2 E |
|
| 100 | 1 |
_aHayes, Bob E. _2Local _9109042 |
|
| 240 | 1 | 0 | _aMeasuring customer satisfaction. |
| 245 | 1 | 0 |
_aCómo medir la satisfacción del cliente _bdiseño de encuestas, uso y métodos de aálisis estadístico _cBob E. Hayes; tr. María del Pilar Carril Villareal, rev. técnica Carlos Gonzáalez González. |
| 250 | _a2a ed. | ||
| 260 |
_aMéxico _bOxford; Alfaomega _c2006 printing, c1999. |
||
| 300 |
_axvii, 271 p. _bill. _c24cm. |
||
| 504 | _aIncludes bibliographical references (p.253-257) and index. | ||
| 650 | 0 | 0 |
_aConsumer satisfaction _2Local _979985 |
| 650 | 0 | 0 |
_aQuestionnaires _2Local _9155983 |
| 700 | 1 | 0 |
_aCarril Villareal, María del. _2Local _969769 |
| 700 | 1 | 0 |
_aGonzález González, Carlos. _2Local _9229364 |
| 999 |
_c209739 _d209739 |
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