000			01320nam a2200217Ia 4500
001			287800
005			20160527201604.0
008			080404s2009 ilu b 001 0 eng
010			_a 2008015379
020			_a9780838909751 (alk. paper)
040			_aDLC _cDLC
050	0	0	_aZ711.45 _bK47 2009
082	0	0	_a025.52 _bK396v _222
100	1		_aKern, M. Kathleen. _2Local _9119963
245	1	0	_aVirtual reference best practices _btailoring services to your library _cM. Kathleen Kern.
260			_aChicago _bAmerican Library Association _c2009.
300			_a148 p. _c28 cm.
504			_aIncludes bibliographical references and index.
505	0		_aDefining virtual reference -- Implementing virtual reference : is it the right thing, right now? -- Who are we doing this for? -- Buy-in : gaining commitment and support -- Policies : setting expectations of who, when, and what -- Selecting software -- Communication : do I have to learn a new language? -- Determining a staffing model -- Assessing the costs : budgeting for virtual reference -- Collaborative virtual reference -- Aspects of training -- Marketing your virtual reference service -- Assessment and evaluation : how are we doing? -- The road ahead : next steps and emerging technologies.
650		0	_aElectronic reference services Libraries _2Local _991216
999			_c208076 _d208076