| 000 | 01296nam a2200301Ia 4500 | ||
|---|---|---|---|
| 001 | 281754 | ||
| 003 | OCoLC | ||
| 005 | 20160527200242.0 | ||
| 008 | 040813s2005 ck a 000 0 spa | ||
| 020 | _a9580488924 | ||
| 035 | _a(OCoLC)56324671 | ||
| 040 |
_aDLC _cDLC _dBAKER _dBTCTA _dYDXCP |
||
| 042 | _apcc | ||
| 049 | _aPUXA | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.B526 2004 |
| 082 | 0 | 0 |
_a658.812 _bB6392c E _222 |
| 100 | 1 |
_aBlanchard, Kenneth Hartley _2Local _962898 |
|
| 240 | 1 | 0 |
_aCustomer mania! : it's never too late to build a customer-focused company. _lSpanish |
| 245 | 1 | 0 |
_aClientemanía _bnunca es demasiado tarde para construir una empresa centrada en el cliente _cKen Blanchard, Jim Ballard, Fred Finch ; traducción : Almudena Villamizar G. |
| 260 |
_aBogotá _bGrupo Editorial Norma _c2005. |
||
| 300 |
_a314 p. _bill. _c21 cm. |
||
| 650 | 0 |
_aCustomer services _xManagement. _2Local _983493 |
|
| 700 | 1 |
_aBallard, Jim _d1933- _2Local _957250 |
|
| 700 | 1 |
_aFinch, Frederic E. _2Local _996561 |
|
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/description/simon051/2004056398.html |
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/enhancements/fy0631/2004056398-t.html |
| 856 | 4 | 1 |
_3Sample text _uhttp://www.loc.gov/catdir/enhancements/fy0641/2004056398-s.html |
| 999 |
_c202966 _d202966 |
||