| 000 | 01060nam a2200253Ia 4500 | ||
|---|---|---|---|
| 001 | 279386 | ||
| 005 | 20160527195740.0 | ||
| 008 | 061024t2005 sp 000 0 spa d | ||
| 020 |
_a8423423271 _c33.45 |
||
| 049 | _aMayaguez | ||
| 090 |
_aHF5415.5 _b.R39318 2005 |
||
| 100 | 1 |
_aRayport, Jeffrey F. _2Local _9157245 |
|
| 240 | 1 | 0 |
_aBest face forward. _lSpanish |
| 245 | 1 | 0 |
_aMuestre su mejor cara _brevolucionando el servicio al cliente como ventaja competitiva _cJeffrey F. Rayport y Bernard J. Jaworski ; traducción de: Marta García Madera. |
| 260 |
_aBilbao _bEdiciones DEUSTO _cc2005. |
||
| 300 |
_a270 p. _c24 cm. |
||
| 500 | _aTranslation of: Best face forward : why companies must improve their service interfaces with customers. | ||
| 504 | _aIncludes bibliographical references. | ||
| 590 | _agccoct2006 | ||
| 650 | 0 |
_aCustomer services _xManagement. _2Local _983493 |
|
| 650 | 0 |
_aCompetition _2Local _978972 |
|
| 650 | 0 |
_aService industries _xTechnological innovations _xManagement. _2Local _9168847 |
|
| 700 | 1 | 0 |
_aJaworski, Bernard J. _2Local _9117044 |
| 999 |
_c200906 _d200906 |
||