000			01284nam a2200349Ia 4500
001			276737
003			OCoLC
005			20160527195127.0
008			990512s2000 maua b 001 0 eng
010			_a 99029464
015			_aGBA0-69918
020			_a0072312211
020			_a0071169946 (pbk.)
040			_aDLC _cDLC _dUKM _dLVB _dOI@ _dBAKER
042			_apcc
049			_aPUXA
050	0	0	_aHD9980.5 _b.Z45 2000
082	0	0	_a658.8 _bZ48s2 _221
100	1		_aZeithaml, Valarie A. _2Local _9191908
245	1	0	_aServices marketing _bintegrating customer focus across the firm _cValarie A. Zeithaml, Mary Jo Bitner.
250			_a2nd ed.
260			_aBoston _bIrwin/McGraw-Hill _cc2000.
300			_axxviii, 620 p. _bill. _c26 cm.
504			_aIncludes bibliographical references and index.
650		0	_aService industries _xMarketing. _2Local _9168847
650		0	_aMarketing _2Local _9131165
650		0	_aCustomer services _2Local _983493
700	1		_aBitner, Mary Jo. _2Local _962682
856	4	2	_3Contributor biographical information _uhttp://www.loc.gov/catdir/bios/mh042/99029464.html
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/description/mh023/99029464.html
856	4	1	_3Table of contents _uhttp://www.loc.gov/catdir/toc/mh023/99029464.html
999			_c198659 _d198659