000			02214nam a2200253Ia 4500
001			275950
003			OCoLC
005			20160527194944.0
008			050216s2006 nju 000 0 eng
010			_a 2005042188
020			_a013118329X
040			_aDLC _cDLC _dYDX _dCCS _dBAKER
042			_apcc
049			_aPUXA
050	0	0	_aTX911.3.M27 _bT44 2006
082	0	0	_a647.95068 _bT337L _222
100	1		_aTesone, D. V. _q(Dana V.) _2Local _9178065
245	1	4	_aThe little book of cases in hospitality management : stories from industry practitioners _cD.V. Tesone, Peter Ricci.
260			_aUpper Saddle River, N.J. _bPearson/Prentice Hall _c2006.
300			_axii, 116 p. _c23 cm.
505	0		_aProductivity enhancement -- Leading a turnaround strategy -- Value-added restaurant service -- Training strategies -- Turnaround strategies and employee relations -- Rules and progressive discipline -- A new management assignment -- Dealing with problem employees -- The restaurant -- Career paths -- A comparison of management styles -- Managment and employee motivation -- The department transfer -- The training scenario -- Managers' reputations -- Coaching, counseling, and discipline -- The special restaurant -- Subjective management practices -- Job opportunities -- Human resource management overview -- Recruitment and retention -- Employee productivity and value-added management -- Legal compliance -- Employee relations and retention -- Employee retention -- Legal compliance -- Recruitment and selection -- Employee training and needs assessment -- Employee compensation -- Performance appraisals and management responsibility -- Management communications and employee relations -- Leadership development -- Employee motivation and recognition programs -- Starting and running an HR office -- The invisible car -- Taking care of the elderly -- There's a mouse in the house -- Forty-eight hours -- Don't park here -- The confushed consultant -- Can you float me a loan? -- The "sick" van -- The prejudiced housekeeper -- The overnight "vigil" -- The disappearing dodge.
650		0	_aHospitality industry _xManagement. _vCase studies. _2Local _9112472
700	1		_aRicci, Peter _d1965- _2Local _9159247
999			_c198019 _d198019