| 000 | 01140nam a2200301Ia 4500 | ||
|---|---|---|---|
| 001 | 275899 | ||
| 003 | OCoLC | ||
| 005 | 20160527194938.0 | ||
| 008 | 041229s2006 nju b 000 0 eng | ||
| 010 | _a 2004030989 | ||
| 020 | _a047168693X (pbk.) | ||
| 024 | 3 | _a9780471686934 | |
| 040 |
_aDLC _cDLC _dBAKER _dC#P |
||
| 042 | _apcc | ||
| 043 | _an-us--- | ||
| 049 | _aPUXA | ||
| 050 | 0 | 0 |
_aTX911.3.M27 _bH56 2006 |
| 082 | 0 | 0 |
_a647.94068 _bH6634c2 _222 |
| 100 | 1 |
_aHinkin, Timothy R. _2Local _9110986 |
|
| 245 | 1 | 0 |
_aCases in hospitality management _ba critical incident approach _cTimothy R. Hinkin. |
| 250 | _a2nd ed. | ||
| 260 |
_aHoboken, N.J. _bJohn Wiley & Sons _cc2006. |
||
| 300 |
_aix, 157 p. _c23 cm. |
||
| 504 | _aIncludes bibliographical references. | ||
| 505 | 0 | _aEthics -- Training and development -- Reward systems -- Communication -- Policies -- Group dynamics -- Technology -- Process analysis -- Service exemplars -- Service recovery. | |
| 650 | 0 |
_aHospitality industry _zUnited States _xManagement _vCase studies. _2Local _9112472 |
|
| 856 | 4 | 1 |
_3Table of contents _uhttp://www.loc.gov/catdir/toc/ecip055/2004030989.html |
| 999 |
_c197976 _d197976 |
||