| 000 | 00912nam a2200265Ia 4500 | ||
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| 001 | 274767 | ||
| 005 | 20160527194702.0 | ||
| 008 | 010402s2002 njua b 001 0 eng | ||
| 010 | _a 2001035072 | ||
| 020 | _a0130404675 | ||
| 040 |
_aDLC _cDLC _dDLC |
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| 042 | _apcc | ||
| 043 | _an-us--- | ||
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_aHD9981.5 _b.L68 2002 |
| 082 | 0 | 0 |
_a658.8 _221 |
| 100 | 1 |
_aLovelock, Christopher H. _2LEMB _942756 |
|
| 245 | 1 | 0 |
_aPrinciples of service marketing and management _cChristopher Lovelock, Lauren Wright. |
| 250 | _a2nd ed. | ||
| 260 |
_aUpper Saddle River, N.J. _bPrentice Hall _cc2002. |
||
| 300 |
_axix, 436 p. _bill. (some col.) _c26 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aService industries _zUnited States _xMarketing. _2Local _9168847 |
|
| 650 | 0 |
_aService industries _zUnited States _xManagement. _2Local _9168847 |
|
| 700 | 1 |
_aWright, Lauren. _2Local _9190887 |
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| 999 |
_c197009 _d197009 |
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