000			01899nam a2200265Ia 4500
001			272477
005			20181004021915.0
008			050109s2005 ilu b 001 0 eng
010			_a 2004030722
020			_a083890890X
040			_aDLC _cDLC _dDLC
050	0	0	_aZ682 _b.M655 2005
082	0	0	_a023.9 _bM667c _222
100	1		_aMontgomery, Jack G. _2Local _9138227
245	1	0	_aConflict management for libraries _bstrategies for a positive, productive workplace _cJack G. Montgomery and Eleanor I. Cook ; with contributions from Patricia Wagner and Glenda Hubbard.
260			_aChicago _bAmerican Library Association _c2005.
300			_axii, 207 p. ; 23 cm.
504			_aIncludes bibliographical references and index.
505	0		_aWhen you go to work, you bring more than your lunch from home -- How to identify the actors in the play : all the world's a stage -- The role of unions -- The specter and reality of workplace violence -- The internal candidate -- But she's had such a hard life -- It is obvious we do not matter -- I don't have to listen to this! -- Love in the afternoon -- She's making me feel strange! -- Useless, totally useless! -- Let me do my job! -- What is taking those people so long? -- I've got a great idea for you! -- I'd really like to help Donnie -- This place is a zoo! -- The problem with Eddie -- Totally incompatible? -- Is it really all that important? -- Thou shalt not suffer -- It's happening again -- Developing emotional intelligence : a place to begin -- Planning for, not denial of workplace conflict -- Examining your organizational culture -- Leadership : so much more than management.
650		0	_aLibrary personnel management _2Local _9125878
650		0	_aConflict management _2Local _979505
700	1		_aCook, Eleanor I. _2Local _980323
700	1		_aHubbard, Glenda T. _2Local _9112847
700	1		_aWagner, Patricia Jean. _2Local _9186647
999			_c196443 _d196443