000			01044nam a2200253Ia 4500
001			271400
005			20160527194419.0
008			051003s2003 sp 001 0 spa d
020			_a8420530816 _b30.00
049			_aMayaguez
050	0	0	_aHF 5415.5 _b.C7318 2003
092	0		_a658.812 _bC889c E 2003
100	1		_aCram, Tony. _2Local _981795
240	1	0	_aCustomers that count. _lSpanish
245	1	4	_aLos clientes que cuentan _bnuevos retos en la atención al cliente _cTony Cram ; prólogo de José María Castellano ; traducción de Gloria Méndez.
246	3		_aEstreche las relaciones con los clientes que cuentan.
260			_aMadrid _bPrentice Hall _cc2003.
300			_axii, 308 p. _bill. _c24 cm.
500			_aTranslation of: Customers that count : how to build living relationships with your most valuable customers.
504			_aIncludes bibliographical references and index.
650		0	_aRelationship marketing. _2Local _9158208
650		0	_aCustomer loyalty. _2Local _983489
650		0	_aCustomer relations _2Local _983490
999			_c195984 _d195984