| 000 | 00952nam a2200241Ia 4500 | ||
|---|---|---|---|
| 001 | 268347 | ||
| 005 | 20160527193824.0 | ||
| 008 | 050309t2000 sp 001 0 spa d | ||
| 020 | _a8420530190 | ||
| 049 | _aMayaguez | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.H63418 2000 |
| 092 | 0 |
_a21 _b658.812 H817s E 2000 |
|
| 100 | 1 |
_aHorovitz, Jacques _2Local _9112380 |
|
| 240 | 1 | 4 |
_aThe seven secrets of service strategy. _lSpanish |
| 245 | 1 | 4 |
_aLos siete secretos del servicio al cliente _cJacques Horovitz ; prólogo de José Ramón Zaratiegui ; traducción de Juan Ramón Martínez. |
| 260 |
_aMadrid _bPrentice Hall _c2000. |
||
| 300 |
_axvii, 146 p. _c25 cm. |
||
| 500 | _aTranslation of: The seven secrets of service strategy. | ||
| 504 | _aIncludes bibliographical references (p. 139) and index. | ||
| 650 | 0 |
_aCustomer services _xManagement. _2Local _983493 |
|
| 650 | 0 |
_aCustomer relations _2Local _983490 |
|
| 650 | 0 |
_aConsumer satisfaction _2Local _979985 |
|
| 999 |
_c193570 _d193570 |
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