000			02057nam a2200325Ia 4500
999			_c190818 _d190818
001			264695
003			OCoLC
005			20200406081507.0
008			940802s1995 nyua b 001 0 eng
010			_a 94032868
015			_aGB94-91602
020			_a0070267707
040			_aDLC _cDLC _dSTA _dUKM _dLDL _dCNU _dC#P _bspa _erda
049			_aPUXA
100	1		_aHarrington, H. James _9108373
245	1	0	_aTotal improvement management _bthe next generation in performance improvement _cH. James Harrington with James S. Harrington.
260			_aNew York _bMcGraw-Hill _cc1995.
300			_axviii, 488 p. _bill. _c25 cm.
336			_btxt
337			_2rdamedia _bn
338			_2rdacarrier _bnc
504			_aIncludes bibliographical references and index.
505	0		_aOverview: the essence of improvement -- Top management leadership: the people who need to change first -- Business planning process: aligning the organization and its people -- Environmental change plans: best practices for improvement planning and implementation -- External customer focus: best practices for outstanding customer relationships -- Quality management systems: ISO 9000 and more -- Management participation: management must set the example -- Team building: bringing synergy to the organization -- Individual excellence: going beyond teams -- Supplier relations: developing a supply management process -- Process breakthrough: jump-starting your process -- Product process excellence: the production side of all organizations -- Service process excellence: how to best serve your customers -- The measurement process: the balanced score card -- Organizational structure: restructuring the organization for the twenty-first century -- Rewards and recognition: rewarding desired behavior.
700	1		_aHarrington, James S. _9108377
856	4	1	_3Table of contents _uhttp://www.loc.gov/catdir/toc/mh022/94032868.html
050	0	0	_aHD31 _b.H3454 1995
082	0	0	_a658 _bH299t _220
650		0	_aIndustrial management _2Local _9114430
942			_2ddc _c6