| 000 | 00776nam a2200241Ia 4500 | ||
|---|---|---|---|
| 001 | 262733 | ||
| 005 | 20160527192806.0 | ||
| 008 | 031117s2003 mauad frbi 1 0 eng | ||
| 020 | _a0072471425 | ||
| 049 |
_aMayagüez _bmb ev |
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| 050 | 0 | 0 |
_aHD9980.5 _b.Z45 2003 |
| 092 | 0 |
_a658.8 _bZ48s3 |
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| 100 | 0 | 0 |
_aZeithaml, Valarie A. _2Local _9191908 |
| 245 | 1 | 0 |
_aServices Marketing _bintegrating customer focus across the firm _cValarie A. Zeithaml. |
| 260 |
_aBoston, Mass. _bMcGraw-Hill _c2003. |
||
| 250 | _a3rd ed. | ||
| 300 |
_axx, 668 p. _c26 cm. |
||
| 504 | _aIncludes index. | ||
| 650 | 0 |
_aServices industries _xMarketing. _2Local _9168862 |
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| 650 | 0 |
_aMarketing _2Local _9131165 |
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| 650 | 0 |
_aCustomer services _2Local _983493 |
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| 700 | 1 | 0 |
_aBitner, Mary Jo. _2Local _962682 |
| 999 |
_c189283 _d189283 |
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