000 01122nam a2200253Ia 4500
001 261206
003 OCoLC
005 20160527192447.0
008 030212s2003 ilua b 001 0 eng
010 _a 2003003616
020 _a0838908500 (alk. paper)
040 _aDLC
_cDLC
_dYDX
049 _aPUXA
_bev
050 0 0 _aZ711.45
_b.C64 2003
082 0 0 _a025.524
_bC6756g
_221
100 1 _aCoffman, Steve.
_2Local
_974773
245 1 0 _aGoing live
_bstarting & running a virtual reference service
_cSteve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan.
260 _aChicago
_bAmerican Library Association
_c2003.
300 _aviii, 182 p.
_bill.
_c23 cm.
504 _aIncludes bibliographical references (p. 157-176) and index.
505 0 _aReference : the first one hundred years -- Getting started : designing virtual reference systems -- Managing virtual reference services -- Marketing virtual reference services -- Where do we go from here?
650 0 _aElectronic reference services Libraries
_2Local
_991216
650 0 _aInternet in library reference services
_2Local
_9115748
999 _c188003
_d188003