000			01459nam a2200301Ia 4500
001			260396
003			OCoLC
005			20180707021737.0
008			960725s1997 nyua b 000 0 eng
010			_a 96034196
020			_a0814479359
040			_aDLC _cDLC _dC#P _dSQU
049			_aPUXA _bab
050	0	0	_aHF5415.5 _b.Z459 1997
082	0	0	_a658.314 _bZ53c _220
100	1		_aZemke, Ron. _2Local _9191940
245	1	0	_aCoaching knock your socks off service _cRon Zemke & Kristin Anderson.
260			_aNew York _bAMACOM _cc1997.
300			_axxi, 148 p. _bill. _c23 cm.
504			_aIncludes bibliographical references (p. 144-146).
505	2		_aThinking and acting like a coach -- Skills of the knock your socks off service coach -- "Welcome to the team!" Coaching the new employee -- "Nice job, Charlene!" Coaching for high performance -- "Can I help?" Coaching on the run -- "Help! I'm stumped." Coaching the unsure employee -- "This could be tricky." Coaching for difficult duty -- "Great opportunity, Charlie!" Coaching for special situations -- The coach's nasty nine -- "Can we talk?" Peer coaching -- Recommended resources.
650		0	_aCustomer services _2Local _983493
650		0	_aEmployees _xCounseling of. _2Local _991731
650		0	_aEmployee motivation _2Local _991718
650		0	_aMentoring in business. _2Local _9135306
650		0	_aSupervision of employees _2Local _9175990
700	1		_aAnderson, Kristin _d1962- _2Local _952738
999			_c187331 _d187331