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| 001 | 259767 | ||
| 003 | OCoLC | ||
| 005 | 20210506062855.0 | ||
| 008 | 030306s1997 ck a b 1 spa d | ||
| 020 | _a027361472X | ||
| 040 |
_aZRS _cZRS |
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| 049 |
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| 100 | 1 |
_aWellington, Patricia. _2Local _9188169 |
|
| 240 | 1 | 0 |
_aKaizen strategies for customer care. _lSpanish |
| 245 | 1 | 0 |
_aCómo brindar un servicio integral al cliente _blo mejor de las estrategias kaizen ; creación de un poderoso y funcional programa de servicio al cliente _cPatricia Wellington ; traducción de Angela García Rocha. |
| 260 |
_aColombia _bMcGraw-Hill _cc1997. |
||
| 300 |
_axiii, 233 p. _bill. _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aCustomer services _2Local _983493 |
|
| 650 | 0 |
_aCustomer loyalty. _2Local _983489 |
|
| 650 | 0 |
_aConsumer satisfaction _2Local _979985 |
|
| 650 | 0 |
_aIndustrial management _zJapan. _2Local _9114430 |
|
| 650 | 0 |
_aTotal quality management _9180799 |
|
| 650 | 0 |
_aRelationship marketing. _2Local _9158208 |
|
| 999 |
_c186862 _d186862 |
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