| 000 | 00646nam a2200205Ia 4500 | ||
|---|---|---|---|
| 001 | 259189 | ||
| 005 | 20160527191953.0 | ||
| 008 | 030207e1997 ag a gr 000 0 spa d | ||
| 020 |
_a950537559X _c21.75 |
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| 040 | _aPUCPR | ||
| 049 | _bgb | ||
| 092 | 0 |
_221 _a658.812 _bR541t7 |
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| 100 | 1 |
_aRico, Ruben Roberto. _2Local _9159457 |
|
| 245 | 1 | 0 |
_aTotal customer satisfaction _bsatisfacción y deleite total de los clientes _cRubén Roberto. |
| 250 | _a7a. ed | ||
| 260 |
_aBuenos Aires _bEdiciones Macchi _c1997. |
||
| 300 |
_axxiii, 293p. _bill. _c23cm |
||
| 504 | _aIncludes bibliography : [291]-293. | ||
| 650 | 0 |
_aCustomer services _2Local _983493 |
|
| 999 |
_c186426 _d186426 |
||