000 01332nam a2200265Ia 4500
001 251077
003 OCoLC
005 20181009022714.0
008 990811s1999 nyua b 1 eng
010 _a 99043740
015 _aGBA0-45725
020 _a155570364X
040 _aDLC
_cDLC
_dUKM
_dMLX
043 _an-us---
049 _aPUXA
_bev
050 0 0 _aZ711
_b.T489 1999
082 0 0 _a025.5221
_bT481r
_221
100 1 _aThomsen, Elizabeth.
_2Local
_9179576
245 1 0 _aRethinking reference
_bthe reference librarian's practical guide for surviving constant change
_cElizabeth Thomsen.
260 _aNew York
_bNeal-Schuman
_cc1999.
300 _axviii, 291 p.
_bill.
_c23 cm.
504 _aIncludes bibliographical references (p. 283-285) and index.
505 0 _aReference: the nature of the business -- In the beginning: 1875-1900 -- A century later: 1975-2000 -- The changing role of the reference librarian -- Characteristics of reference librarians -- Communication skills -- Resources -- Time and space -- Staffing -- Questions, in and out -- Types of questions -- Reference librarians as trainers and pathfinders -- Statistics can help ensure quality -- World Wide Web: challenges and opportunities -- Public workstations -- Appendixes.
650 0 _aReference services (Libraries)
_zUnited States.
_2Local
_9157770
999 _c180474
_d180474