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| 001 | 250673 | ||
| 005 | 20160527185844.0 | ||
| 008 | 011023b2000 vtuaaaa 1 0 eng | ||
| 020 | _a0566081946 | ||
| 049 | _aMayaguez | ||
| 050 | 0 | 0 |
_aHF5415.335 _b.H55 2000 |
| 082 | 0 | 0 |
_a658.812 _bH647h2 2000 |
| 100 | 1 |
_aHill, Nigel _2Local _9110859 |
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| 245 | 1 | 0 |
_aHandbook of Customer Satisfaction and Loyalty Measurement _cNigel Hill. |
| 250 | _a2th ed. | ||
| 260 |
_aBurlington, VT _bAshgate Publisher _c2000. |
||
| 300 |
_axiv, 290 p. _bill. _c25 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aConsumer satisfaction _xEvaluation. _2Local _979985 |
|
| 650 | 0 |
_aMarketing research _2Local _9131175 |
|
| 650 | 0 |
_aCustomer relations _2Local _983490 |
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| 999 |
_c180180 _d180180 |
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