| 000 | 00638nam a2200193Ia 4500 | ||
|---|---|---|---|
| 001 | 249386 | ||
| 005 | 20160527185609.0 | ||
| 008 | 010629s2001 nyua 001 0 eng | ||
| 020 | _a0071362533 | ||
| 049 | _aMayaguez | ||
| 050 | 0 | 0 |
_aHF 5415.5 _b.B3683 2001 |
| 092 | 0 |
_a658.812 _bB261s |
|
| 100 | 1 |
_aBarnes, James G. _2Local _957945 |
|
| 245 | 1 | 0 |
_aSecrets of customer relationship management _bit's all about how you make them feel _cJames G. Barnes. |
| 260 |
_aNew York _bMcGraw-Hill _cc2001. |
||
| 300 |
_axviii, 316 p. _bill. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aCustomer relations _2Local _983490 |
|
| 999 |
_c179160 _d179160 |
||