| 000 | 00643nam a2200205Ia 4500 | ||
|---|---|---|---|
| 001 | 249106 | ||
| 005 | 20160527185528.0 | ||
| 008 | |||
| 020 | _a950641260X | ||
| 049 | _aMayaguez | ||
| 050 | 0 | 0 |
_aHF5415.3 _b.D8818 1998 |
| 082 | 0 | 0 |
_2658.8 _aD976a E |
| 100 | 1 |
_aDutka, Alan. _2Local _989470 |
|
| 245 | 1 | 0 |
_aManual de AMA para la satisfacción del cliente _cAlan Dutka. |
| 260 |
_aBuenos Aires _bGranica _c1998. |
||
| 300 | _a279 p. | ||
| 500 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aConsumer--Research. _2Local _979987 |
|
| 650 | 0 |
_aConsumer satisfaction--Research. _2Local _979986 |
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| 999 |
_c178929 _d178929 |
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