| 000 | 00881nam a2200265Ia 4500 | ||
|---|---|---|---|
| 001 | 232560 | ||
| 003 | BIBL | ||
| 005 | 20160527183352.0 | ||
| 008 | 950927s1996 nyuab b 001 0 eng | ||
| 010 | _a 95044395 | ||
| 020 | _a0070782504 (acid-free paper) | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 050 | 0 | 0 |
_aHD9980.5 _b.Z45 1996 |
| 082 | 0 | 0 |
_a658.8 _220 |
| 100 | 1 |
_aZeithaml, Valarie A. _2Local _9191908 |
|
| 245 | 1 | 0 |
_aServices marketing _cValarie A. Zeithaml, Mary Jo Bitner. |
| 260 |
_aNew York _bMcGraw Hill _cc1996. |
||
| 300 |
_axx, 700 p. _bill., maps _c25 cm. |
||
| 490 | 0 |
_aMcGraw-Hill series in marketing _2Local _9133871 |
|
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aService industries _xMarketing. _2Local _9168847 |
|
| 650 | 0 |
_aMarketing _2Local _9131165 |
|
| 650 | 0 |
_aCustomer services _2Local _983493 |
|
| 700 | 1 |
_aBitner, Mary Jo. _2Local _962682 |
|
| 999 |
_c172970 _d172970 |
||