| 000 | 00868nam a2200253Ia 4500 | ||
|---|---|---|---|
| 001 | 223212 | ||
| 003 | BIBL | ||
| 005 | 20160527200959.0 | ||
| 008 | 960614s1996 nyua 001 0 eng | ||
| 010 | _a 96026880 | ||
| 020 | _a0471155063 (pbk. : alk. paper) | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 050 | 0 | 0 |
_aHF5415.5 _b.S737 1996 |
| 082 | 0 | 0 |
_a658.8/12/0285467 _220 |
| 100 | 1 |
_aSterne, Jim _2Local _9174409 |
|
| 245 | 1 | 0 |
_aCustomer service on the Internet _bbuilding relationships, increasing loyalty and staying competitive _cJim Sterne. |
| 260 |
_aNew York _bWiley Computer Pub. _cc1996. |
||
| 300 |
_axxvi, 326 p. _bill. _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aCustomer services _xCommunication systems. _2Local _983493 |
|
| 650 | 0 |
_aInternet _2LEMB _936519 |
|
| 650 | 0 |
_aWorld Wide Web _2Local _9190766 |
|
| 650 | 0 |
_aInternet marketing _2Local _9115752 |
|
| 999 |
_c167321 _d167321 |
||