| 000 | 00869nam a2200253Ia 4500 | ||
|---|---|---|---|
| 001 | 223209 | ||
| 003 | BIBL | ||
| 005 | 20160527200959.0 | ||
| 008 | 980313s1998 txu 001 0 eng | ||
| 010 | _a 98017427 | ||
| 020 | _a188516730X | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 050 | 0 | 0 |
_aHF5415.525 _b.G58 1998 |
| 082 | 0 | 0 |
_a658.8/12 _221 |
| 100 | 1 |
_aGitomer, Jeffrey H. _2Local _9102936 |
|
| 245 | 1 | 0 |
_aCustomer satisfaction is worthless, customer loyalty is priceless _bhow to make customers love you, keep them coming back and tell everyone they know _cJeffrey Gitomer. |
| 260 |
_aAustin, Tex. _bBard Press _cc1998. |
||
| 300 |
_a288 p. _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aCustomer loyalty. _2Local _983489 |
|
| 650 | 0 |
_aCustomer relations _2Local _983490 |
|
| 650 | 0 |
_aCustomer services _2Local _983493 |
|
| 650 | 0 |
_aConsumer satisfaction _2Local _979985 |
|
| 999 |
_c167319 _d167319 |
||