000			01326nam a2200277Ia 4500
001			218387
003			BIBL
005			20210506062854.0
008			981105s1996 ilu 000 0 eng d
010			_a96083847
020			_z9850701251 _c14.95
050	0	0	_aHD62.15 _b.D453 1996
092	0		_a658.4063 _bD311q 1996
100	0		_aDee, David. _2Local _985006
245	1	0	_aQuality depends on you _b7 simple things you can do for your company and your career _cDavid Dee.
260			_aChicago, IL _bDartnell Corp. _cc1996.
300			_axiv, 269 p. _bill. _c23 cm.
500			_aIllustrator: Dave Calver.
500			_a"By the editors at Dartnell"--Cover.
505	0		_aPart 1. The 7 simple things you can do. Make continuous improvement your personal motto -- Be a super supplier to your customers' -- Zero in on zero defects -- Reengineer your thinking -- Believe in your own quality -- Sign your work -- Benchmark the best -- Part 2. Tips and techniques. Supervising for a quality performance -- Creating quality frontline customer service -- Delivering super support staff quality.
650		0	_aBenchmarking Management _2Local _959690
650		0	_aCustomer services _2Local _983493
650		0	_aTotal quality management _9180799
650		0	_aQuality assurance _9155843
710	2		_aDartnell Corporation _2Local _984047
999			_c163590 _d163590