| 000 | 00734nam a2200217Ia 4500 | ||
|---|---|---|---|
| 001 | 218380 | ||
| 003 | BIBL | ||
| 005 | 20200304103423.0 | ||
| 008 | 981105t1997 mau 000 0 eng d | ||
| 020 |
_a0875847994 _c31.95 |
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| 050 | 0 | 0 |
_aHF5415.5 _b.W39 1997 |
| 092 |
_a658.812 _bW358c |
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| 100 | 0 |
_aWayland, Robert Edwin, _2Local _9289809 |
|
| 245 | 1 | 0 |
_aCustomer connections _bnew strategies for growth _cRobert E. Wayland, Paul M. Cole. |
| 260 |
_aBoston, MA _bHarvard Business School Press _c1997. |
||
| 300 |
_axi, 267 p. _bill. |
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| 500 | _aIncludes index. | ||
| 504 | _aIncludes bibliographical references. | ||
| 650 | 0 |
_aCustomer relations _2Local _983490 |
|
| 700 | 0 |
_aCole, Paul M. (Paul Michael), 1958- _2Local _9211532 |
|
| 999 |
_c163583 _d163583 |
||