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| 001 | 215988 | ||
| 003 | BIBL | ||
| 005 | 20160527195711.0 | ||
| 008 | 961118s1997 mx a 001 0 spa d | ||
| 020 | _a9688605166 | ||
| 035 | _a(OCoLC)35950189 | ||
| 040 |
_aMPI _cMPI |
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| 049 | _aPUXA | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.T83 1996 |
| 082 | 0 | 0 | _a658./812 |
| 100 | 1 |
_aTschohl, John. _2Local _9181810 |
|
| 240 | 1 | 0 |
_aAchieving excellence through customer service. _lSpanish |
| 245 | 1 | 0 |
_aServicio al cliente _bel arma secreta de la empresa que alcanza la excelencia _cJohn Tschohl y Steve Franzmeier. |
| 260 |
_aMéxico _bEditorial Pax _cc1997. |
||
| 300 | _a350 [1] p. | ||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aCustomer services _2Local _983493 |
|
| 700 | 1 |
_aFranzmeier, Steve. _2Local _998690 |
|
| 999 |
_c161681 _d161681 |
||