| 000 | 00823nam a2200241Ia 4500 | ||
|---|---|---|---|
| 001 | 212582 | ||
| 003 | BIBL | ||
| 005 | 20160527195129.0 | ||
| 008 | 930913s1994 nyua b 001 0 eng | ||
| 010 | _a 93035762 | ||
| 020 | _a0070212171 (alk. paper) | ||
| 040 |
_aDLC _cDLC _dDLC |
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| 050 | 0 | 0 |
_aHD9980.5 _b.F549 1994 |
| 082 | 0 | 0 |
_a658 _220 |
| 100 | 1 |
_aFitzsimmons, James A. _2Local _997010 |
|
| 245 | 1 | 0 |
_aService management for competitive advantage _cJames A. Fitzsimmons, Mona J. Fitzsimmons. |
| 260 |
_aNew York _bMcGraw-Hill _cc1994. |
||
| 300 |
_axviii, 462 p. _bill. _c24 cm. |
||
| 490 | 0 |
_aMcGraw-Hill series in management _2Local _9133869 |
|
| 504 | _aIncludes bibliographical references and indexes. | ||
| 650 | 0 |
_aService industries _xManagement. _2Local _9168847 |
|
| 700 | 1 | 0 |
_aFitzsimmons, Mona J. _2Local _997012 |
| 999 |
_c159028 _d159028 |
||