| 000 | 00871nam a2200265Ia 4500 | ||
|---|---|---|---|
| 001 | 212515 | ||
| 003 | BIBL | ||
| 005 | 20210506062854.0 | ||
| 008 | 960618s1991 mx a b 001 0 spa d | ||
| 020 |
_a9684228171 _c12.55 |
||
| 035 | _a(OCoLC)34948164 | ||
| 040 |
_aPMU _cPMU |
||
| 049 | _aPUXA | ||
| 050 | 0 | 0 |
_aHD 9980.5 _b.G532 1991 |
| 090 |
_aHF5415.5 _b.G56 1991 |
||
| 100 | 1 |
_aGinebra, Joan. _2Local _9102771 |
|
| 245 | 1 | 0 |
_aDirección por servicio _bla otra calidad _cJoan Ginebra, Rafael Arana de la Garza. |
| 260 |
_aMéxico _bMcGraw-Hill _cc1991. |
||
| 300 |
_axii, 240 p. _bill. _c23 cm. |
||
| 490 | 0 |
_aSerie empresarial _2Local _9168412 |
|
| 504 | _aIncludes bibliographical references (p. 217-219) and index. | ||
| 650 | 0 |
_aCustomer services _2Local _983493 |
|
| 650 | 0 |
_aTotal quality management _9180799 |
|
| 700 | 2 |
_aArana de la Garza, Rafael. _2Local _953851 |
|
| 999 |
_c158969 _d158969 |
||