| 000 | 00670nam a2200193Ia 4500 | ||
|---|---|---|---|
| 001 | 208071 | ||
| 003 | BIBL | ||
| 005 | 20160527194314.0 | ||
| 008 | 970121|1996||||||||||||||||||||||||||||d | ||
| 020 |
_a844930010X _c20.00 |
||
| 050 | 0 | 0 |
_aHF 54.15.5 _b.A42518 1996 |
| 100 | 1 | 0 |
_aAlbrecht, Karl _2Local _950487 |
| 245 | 1 | 0 |
_aTodo el poder al cliente _bEl nuevo imperativo de la calidad del servicio _cKarl Albrecht, traducion de Jorge Piatigorsky. |
| 260 |
_aBuenos Aires _bPaidos _c1ra. edicion 1996. |
||
| 500 | _aTranslation of: The only thing that matter. | ||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aCustomer _xServices. _2Local _983488 |
|
| 650 | 0 |
_aConsumer _2Local _979969 |
|
| 999 |
_c155487 _d155487 |
||