| 000 | 00664nam a2200193Ia 4500 | ||
|---|---|---|---|
| 001 | 206161 | ||
| 003 | BIBL | ||
| 005 | 20210506062839.0 | ||
| 008 | 960926s1995||||||||||||||||||||11||||||d | ||
| 020 | _a188401545X | ||
| 050 | 0 | 0 |
_aHD 31 _b.M435 1995 |
| 100 | 1 | 0 |
_aMilakovich, Michael E. _2Local _9136328 |
| 245 | 1 | 0 |
_aImproving service quality _bachieving high performance in the public and private sectors _cMichael E. Milakovich. |
| 260 |
_aDelray Beach, FL _bSt. Lucie Press _c1995. |
||
| 300 |
_axx, 258 p. _bill. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aIndustrial management _2Local _9114430 |
|
| 650 | 0 |
_aQuality control _9155846 |
|
| 999 |
_c154134 _d154134 |
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