| 000 | 00881nam a2200241Ia 4500 | ||
|---|---|---|---|
| 001 | 203996 | ||
| 003 | BIBL | ||
| 005 | 20160527193542.0 | ||
| 008 | 930325s1992 nyua b 000 0 eng | ||
| 010 | _a 93131328 //r95 | ||
| 020 | _a0070164142 (pbk.) | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 050 | 0 | 0 |
_aHD9980.5 _b.D46 1992 |
| 082 | 0 | 0 |
_a658 _220 |
| 100 | 1 |
_aDenton, D. Keith. _2Local _985609 |
|
| 245 | 1 | 4 |
_aThe service trainer handbook _bmanaging service businesses in the 1990's _cD. Keith Denton. |
| 260 |
_aNew York, N.Y. _bMcGraw-Hill _cc1992. |
||
| 300 |
_aviii, 128 p. _bill. _cc 24 cm. |
||
| 500 | _aIncludes a col. game board on 1 sheet (61 x 61 cm. folded to 15 x 15 cm.) laid in. | ||
| 504 | _aIncludes bibliographical references (p. 115-121) and index. | ||
| 650 | 0 |
_aService industries _xManagement. _2Local _9168847 |
|
| 650 | 0 |
_aCustomer services _xManagement. _2Local _983493 |
|
| 999 |
_c152401 _d152401 |
||