| 000 | 00938nam a2200253Ia 4500 | ||
|---|---|---|---|
| 001 | 197004 | ||
| 003 | BIBL | ||
| 005 | 20160527192728.0 | ||
| 008 | 890831s1990 nyua b 00110 eng | ||
| 010 | _a 89023592 //r95 | ||
| 020 |
_a0029357012 _c24.95 |
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| 049 | _aEVLG | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.Z45 1990 |
| 082 | 0 | 0 |
_a658.8/12 _220 |
| 100 | 1 | 0 |
_aZeithaml, Valarie A. _2Local _9191908 |
| 245 | 1 | 0 |
_aDelivering quality service _bbalancing customer perceptions and expectations _cValarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. |
| 260 | 0 |
_aNew York _bFree Press _aLondon _bCollier Macmillan _cc1990. |
|
| 300 |
_axii, 226 p. _bill. |
||
| 504 | _aIncludes bibliographical references (p. 207-218). | ||
| 650 | 0 |
_aCustomer services _2Local _983493 |
|
| 650 | 0 |
_aService industries _xQuality control _xMathematical models. _2Local _9168847 |
|
| 700 | 1 | 0 |
_aParasuraman, A. _2Local _9147544 |
| 700 | 1 | 0 |
_aBerry, Leonard L. _d1942- _2Local _960609 |
| 999 |
_c149049 _d149049 |
||