| 000 | 01014nam a2200289Ia 4500 | ||
|---|---|---|---|
| 001 | 194728 | ||
| 003 | BIBL | ||
| 005 | 20160527192335.0 | ||
| 008 | 930128s1993 caua b 001 0 eng | ||
| 010 | _a 93006842 | ||
| 020 | _a1555424155 | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 049 | _aBUCG | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.D47 1993 |
| 082 | 0 | 0 |
_a658.8/12 _220 |
| 092 |
_a658.8 _bD441m |
||
| 100 | 1 |
_aDesatnick, Robert L. _2Local _985981 |
|
| 245 | 1 | 0 |
_aManaging to keep the customer _bhow to achieve and maintain superior customer service throughout the organization. |
| 250 |
_aRev. ed. _bRobert L. Desatnick, Denis H. Detzel. |
||
| 260 |
_aSan Francisco _bJossey-Bass Publishers _cc1993. |
||
| 300 |
_axxi, 289 p. _bill. _c24 cm. |
||
| 490 | 4 |
_aThe Jossey Bass management series _2Local _9178684 |
|
| 504 | _aIncludes bibliographical references (p. 277-281) and index. | ||
| 650 | 0 |
_aCustomer service _2Local _983492 |
|
| 650 | 0 |
_aCustomer relations _2Local _983490 |
|
| 700 | 1 | 0 |
_aDetzel, Denis H. _d1945- _2Local _986133 |
| 999 |
_c147387 _d147387 |
||