| 000 | 00848nam a2200241Ia 4500 | ||
|---|---|---|---|
| 001 | 193576 | ||
| 003 | BIBL | ||
| 005 | 20160527192139.0 | ||
| 008 | 891025s1993 mx a 001 0 spa d | ||
| 020 | _a9683803563 | ||
| 035 | _a(OCoLC)20546751 | ||
| 050 |
_aHG1616.P8 _bG885 1989 |
||
| 100 | 1 |
_aGrubbs, M. Ray. _2Local _9106197 |
|
| 240 | 1 | 0 |
_aWinning banks. _lSpanish |
| 245 | 1 | 0 |
_aBanca de excelencia _bcómo lograr servicios de alta calidad en los bancos _cM. Ray Grubbs, R. Eric Reidenbach; traducción al español por Juan Carlos Jolly. |
| 260 |
_aMéxico _bPanorama Editorial _cc1993. |
||
| 300 |
_a142 p. _bill. _c22 cm. |
||
| 500 | _aIncludes indexes. | ||
| 650 | 0 |
_aCustomer relations _2Local _983490 |
|
| 650 | 0 |
_aBank management _2Local _957467 |
|
| 650 | 0 |
_aCustomer service _2Local _983492 |
|
| 700 | 1 | 0 |
_aReidenbach, R. Eric. _2Local _9158032 |
| 999 |
_c146507 _d146507 |
||