| 000 | 00909nam a2200265Ia 4500 | ||
|---|---|---|---|
| 001 | 192978 | ||
| 003 | BIBL | ||
| 005 | 20160527192046.0 | ||
| 008 | 950404s1993 mx a b 00110 spa | ||
| 010 | _aupu10000449 | ||
| 020 | _a9683803415 | ||
| 049 | _aUCGG | ||
| 050 | 0 | 0 |
_aHD66 _b.D45 1993 |
| 082 | 0 | 0 |
_a658.8/12 _220 |
| 092 |
_a658.8 _bD415h _cE |
||
| 100 | 1 | 0 |
_aDenton, D. Keith. _2Local _985609 |
| 245 | 1 | 0 |
_aDirección horizontal _bmás allá de la satisfacción total del cliente _cD. Keith Denton ; traducción al español por Enrique Mercado. |
| 260 | 0 |
_aMéxico _bPanorama Editorial _cc1993. |
|
| 300 |
_a278 p. _bill. |
||
| 500 | _aTranslation of: Horizontal management : beyond total customer satisfaction. | ||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aWork groups _2Local _9190620 |
|
| 650 | 0 |
_aCustomer relations _2Local _983490 |
|
| 650 | 0 |
_aManagement _xEmployee participation. _2Local _9130118 |
|
| 999 |
_c146146 _d146146 |
||