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_aTouchstones _bten new ideas revolutionizing business _cWilliam Band. |
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_aNew York _bJ. Wiley _cc1994. |
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| 300 | _a306 p. | ||
| 500 | _aIncludes index. | ||
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_aCustomer service _zUnited States _xManagement. _2Local _983492 |
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| 650 | 0 |
_aQuality of products _zUnited States _xManagement. _2Local _9155850 |
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