| 000 | 00969nam a2200265Ia 4500 | ||
|---|---|---|---|
| 001 | 187941 | ||
| 003 | BIBL | ||
| 005 | 20210506062839.0 | ||
| 008 | 940415s1994 maua b 001 0 eng | ||
| 010 | _a 94016423 | ||
| 020 |
_a0875845622 (acid-free paper) _c29.95 |
||
| 035 | _a(OCoLC)30398429 | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.C625 1994 |
| 082 | 0 | 0 |
_a658.8/12 _220 |
| 245 | 0 | 0 |
_aCommand performance _bthe art of delivering quality service _cwith a preface by John E. Martin. |
| 260 |
_aBoston, MA _bHarvard Business School Press _cc1994. |
||
| 300 |
_axx, 260 p. _bill. _c24 cm. |
||
| 490 | 4 |
_aThe Harvard business review book series _2Local _9178581 |
|
| 500 | _aArticles originally published in the Harvard business review since 1982. | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aCustomer service _2Local _983492 |
|
| 650 | 0 |
_aCustomer relations _2Local _983490 |
|
| 650 | 0 |
_aQuality control _9155846 |
|
| 730 | 0 | 1 | _aHarvard business review. |
| 999 |
_c143135 _d143135 |
||