| 000 | 00976nam a2200265Ia 4500 | ||
|---|---|---|---|
| 001 | 182564 | ||
| 003 | BIBL | ||
| 005 | 20160527190221.0 | ||
| 008 | 780424s1978 maua b 00110 eng | ||
| 010 | _a 78007137 | ||
| 020 | _a0205061044 | ||
| 049 | _aBUCG | ||
| 050 | 0 |
_aHD9981.5 _b.S27 1978 |
|
| 082 | _a658/.91 | ||
| 092 |
_a658.91 _bS252m |
||
| 100 | 1 | 0 |
_aSasser, W. Earl. _2Local _9165474 |
| 245 | 1 | 0 |
_aManagement of service operations _btext, cases, and readings _cW. Earl Sasser, R. Paul Olsen, D. Daryl Wyckoff. |
| 260 | 0 |
_aBoston _bAllyn and Bacon _cc1978. |
|
| 300 |
_axv, 734 p. _bill. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aService industries _zUnited States _xManagement _xCase studies. _2Local _9168847 |
|
| 700 | 1 | 0 |
_aOlsen, Richard Paul _ejoint author. _2Local _9144948 |
| 700 | 1 | 0 |
_aWyckoff, D. Daryl _ejoint author. _2Local _9191014 |
| 710 | 2 | 0 |
_aHarvard University. _bGraduate School of Business Administration. _2Local _9108701 |
| 999 |
_c139925 _d139925 |
||