| 000 | 01031nam a2200289Ia 4500 | ||
|---|---|---|---|
| 001 | 182534 | ||
| 003 | BIBL | ||
| 005 | 20160527190217.0 | ||
| 008 | 840807s1986 maua b 00100 eng | ||
| 010 | _a 83049532 //r90 | ||
| 020 | _a0669082732 (alk. paper) | ||
| 049 | _aBUCG | ||
| 050 | 0 | 0 |
_aHD9980.5 _b.S425 1986 |
| 082 | 0 | 0 |
_a658.8/12 _219 |
| 092 |
_a658.812 _bS511 |
||
| 245 | 0 | 4 |
_aThe Service encounter _bmanaging employee/customer interaction in service businesses _cedited by John A. Czepiel, Michael R. Solomon, Carol F. Surprenant. |
| 260 | 0 |
_aLexington, Mass. _bLexington Books _cc1986. |
|
| 300 |
_ax, 338 p. _bill. |
||
| 490 | 4 |
_aThe Advances in retailing series _2Local _9178267 |
|
| 504 | _aIncludes bibliographies and index. | ||
| 650 | 0 |
_aService industries _2Local _9168847 |
|
| 650 | 0 |
_aCustomer relations _2Local _983490 |
|
| 650 | 0 |
_aRetail trade _2Local _9158812 |
|
| 700 | 1 | 0 |
_aCzepiel, John A. _2Local _983572 |
| 700 | 1 | 0 |
_aSurprenant, Carol F. _2Local _9176063 |
| 700 | 1 | 0 |
_aSolomon, Michael R. _2Local _9172388 |
| 999 |
_c139895 _d139895 |
||