| 000 | 00960nam a2200301Ia 4500 | ||
|---|---|---|---|
| 001 | 134536 | ||
| 003 | BIBL | ||
| 005 | 20160527192714.0 | ||
| 008 | 920612m19901989sp b 000110 spa | ||
| 010 | _abuc92000521 | ||
| 020 | _a8401361230 | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 041 | 0 |
_aspa _heng |
|
| 049 |
_aBUCG _b658.812 _bD251t _bE _vv _cc |
||
| 050 | 0 | 0 |
_aHF5415.5 _b.D3818 1990 |
| 082 | 0 | 0 |
_a658.8/12 _220 |
| 092 |
_a658.812 _bD251t _bE |
||
| 100 | 1 | 0 |
_aDavidow, William H. _2Local _984198 |
| 245 | 1 | 3 |
_aEl servicio integral a los clientes _cWilliam H. Davidow and Bro Uttal ; translated by Maria Elena Aparicio Aldazabal. |
| 260 | 0 |
_aBarcelona _bPlaza & Janes Editores _cc1990. |
|
| 300 | _a274 p. | ||
| 490 | 0 |
_aGestion e Innovación _2Local _9102248 |
|
| 500 | _aTranslation of: Total customer service. | ||
| 500 | _aIncludes index. | ||
| 590 |
_dsept/91 _e34.50 |
||
| 650 | 0 |
_aCustomer service _2Local _983492 |
|
| 700 | 1 | 0 |
_aUttal, Bro. _2Local _9183641 |
| 999 |
_c113535 _d113535 |
||