| 000 | 01181nam a2200325Ia 4500 | ||
|---|---|---|---|
| 001 | 129330 | ||
| 003 | BIBL | ||
| 005 | 20160527191121.0 | ||
| 008 | 921016s1993 maua b 001 0 eng | ||
| 010 | _a 92039229 | ||
| 020 |
_a0875843336 (acid-free paper) _c29.95 |
||
| 035 | _a(OCoLC)27012902 | ||
| 040 |
_aDLC _cDLC |
||
| 043 | _an-us--- | ||
| 049 | _aPUXA | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.K45 1993 |
| 082 | 0 | 0 |
_a658.8/12 _220 |
| 245 | 0 | 0 |
_aKeeping customers _cedited, with an introduction by John J. Sviokla and Benson P. Shapiro. |
| 260 |
_aBoston, MA _bHarvard Business School Press _cc1993. |
||
| 300 |
_axx, 384 p. _bill. _c25 cm. |
||
| 490 | 4 |
_aThe Harvard business review book series _2Local _9178581 |
|
| 500 | _aArticles originally published in the Harvard business review, 1968-1992. | ||
| 500 | _aCompanion volume to: Seeking customers. | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aCustomer service _zUnited States. _2Local _983492 |
|
| 650 | 0 |
_aConsumer satisfaction _zUnited States. _2Local _979985 |
|
| 700 | 1 | 0 |
_aSviokla, J. J. _2Local _9176195 |
| 700 | 1 | 0 |
_aShapiro, Benson P. _2Local _9169291 |
| 730 | 0 | 1 | _aHarvard business review. |
| 999 |
_c109142 _d109142 |
||