| 000 | 01163nam a2200325Ia 4500 | ||
|---|---|---|---|
| 001 | 129329 | ||
| 003 | BIBL | ||
| 005 | 20160527191121.0 | ||
| 008 | 920924s1993 maua b 001 0 eng | ||
| 010 | _a 92036862 | ||
| 020 |
_a0875843328 (acid-free paper) _c29.95 |
||
| 035 | _a(OCoLC)26800019 | ||
| 040 |
_aDLC _cDLC |
||
| 049 | _aPUXA | ||
| 050 | 0 | 0 |
_aHF5438.25 _b.S434 1993 |
| 082 | 0 | 0 |
_a658.8/343 _220 |
| 245 | 0 | 0 |
_aSeeking customers _cedited, with an introduction by Benson P. Shapiro and John J. Sviokla. |
| 260 |
_aBoston, MA _bHarvard Business School Pub. _cc1993. |
||
| 300 |
_axviii, 343 p. _bill _c25 cm. |
||
| 490 | 4 |
_aThe Harvard business review book series _2Local _9178581 |
|
| 500 | _aArticles originally published in the Harvard business review. | ||
| 500 | _aCompanion volume to: Keeping customers. | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aSelling _2Local _9167771 |
|
| 650 | 0 |
_aConsumer satisfaction _2Local _979985 |
|
| 650 | 0 |
_aConsumers' preferences _2Local _979990 |
|
| 700 | 1 | 0 |
_aShapiro, Benson P. _2Local _9169291 |
| 700 | 1 | 0 |
_aSviokla, J. J. _2Local _9176195 |
| 730 | 0 | 1 | _aHarvard business review. |
| 999 |
_c109141 _d109141 |
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