Descripciones mejoradas de Syndetics:

In real-life conflict resolution situations, one size does not fitall. Just as a mechanic does not fix every car with the same tool,the conflict resolution practitioner cannot hope to resolve everydispute using the same technique.

Practitioners need to be comfortable with a wide variety oftools to diagnose different problems, in vastly differentcircumstances, with different people, and resolve these conflictseffectively. The Conflict Resolution Toolbox gives you allthe tools you need: eight different models for dealing with themany conflict situations you encounter in your practice.

This book bridges the gap between theory and practice and goesbeyond just one single model to present a complete toolbox - arange of models that can be used to analyze, diagnose, and resolveconflict in any situation. It shows mediators, negotiators,managers, and anyone needing to resolve conflict how to simply andeffectively understand and assess the situations of conflict theyface. And it goes a step further, offering specific, practicalguidance on how to intervene to resolve the conflictsuccessfully.

Each model provides a different and potentially useful angle onthe problem, and includes worksheets and a step-by-step process toguide the reader in applying the tools.

Offers eight models to help you understand the root causes ofany conflict. Explains each model's focus, what kind of situations it can beuseful in and, most importantly, what interventions are likely tohelp. Provides you with clear direction on what specific actions tochoose to resolve a particular type of conflict effectively. Features a detailed case study throughout the book, to whicheach model is applied. Additional examples and case studies unique to each chaptergive the reader a further chance to see the models in action. Includes practical tools and worksheets that you can use inworking with these models in your practice. The Conflict Resolution Toolbox equips any practitioner toresolve a wide range of conflicts. Mediators, negotiators, lawyers,managers and supervisors, insurance adjusters, social workers,human resource and labour relations specialists, and others willhave all the tools they need for successful conflict resolution.

Tabla de contenidos provista por Syndetics

• Foreword
• Acknowledgements
• Chapter One Introduction
• We All "Practice" Conflict Resolution Daily
• Diagnosis: Finding the Root Causes of Conflict
• Theories vs. Models in a Practice Profession
• A Wide Range of Conflict Analysis Models
• Becoming a Reflective Practitioner
• Summary
• How to Use this Book
• Chapter Two Overview of the Models
• Why These Eight Models?
• Model #1-The Circle of Conflict
• Model #2-The Triangle of Satisfaction
• Model #3-The Boundary Model
• Model #4-The Interests/Rights/Power Model
• Model #5-The Dynam

Notas de autor provistas por Syndetics

About the Author

Gary Furlong is a mediator, trainer, facilitator, and consultant with Agree Dispute Resolution. As a mediator, he handles files ranging from organizational and family disputes to complex commercial and construction matters. As well as mediating, Gary delivers consulting, facilitating, and coaching services in dispute resolution, partnering, organizational change, conflict management, and other areas.

He is a frequent presenter and speaker to various organizations and associations on the topics of alternative dispute resolution and conflict management. As a trainer, Gary teaches conflict management, negotiation, and mediation skills in the private sector and at numerous educational institutions, such as York University, the University of Toronto, the Queen's University Industrial Relations Centre, and the Peace and Conflict Studies Program at Conrad Grebel College.

Gary is Past President of the ADR Institute of Ontario, is a Fellow with the International Academy of Mediators, and holds the Chartered Mediator (C.Med) designation along with a Master of Laws in ADR from Osgoode Hall Law School. Gary was awarded the McGowan Award of Excellence in ADR in 2005, and is a principal with Agree Dispute Resolution in Toronto, Canada.