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"This is a book written, says the author, "for the benefit of practical managers coping with real people in real organisations". Part I shows how the elements of empowerment work together: performance focus, teams, leadership and face-to-face communication. Part II explains how to manage the process of empowerment, even in a climate of "downsizing" and "delayering". It includes chapters on networking, listening, running effective team meetings, giving feedback, training and using employee surveys. Part III contains case studies of IBM and BT and examines the way they have developed employee communication to help achieve corporate objectives." "The final section comprises a review of communication channels that can be used to enhance the empowerment process, an extensive set of survey questions to be selected on a "pick and mix" basis and an annotated guide to further reading." "Empowerment is probably the most important concept in the world of management today, and Nancy Foy's new book will go a long way towards helping managers to "make it happen"."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved