Descripciones mejoradas de Syndetics:

Looks at the way businesses have handled various crises, explains how to predict the development of problems, and tells how to set up crisis management guidelines.

Tabla de contenidos provista por Syndetics

• Introduction(p. 1)
• 1 A Crisis Begins(p. 5)
• 2 A Crisis Defined(p. 15)
• 3 Anatomy of a Crisis(p. 20)
• 4 Hollywoodgate(p. 29)
• 5 Crisis Forecasting(p. 36)
• 6 Crisis Intervention(p. 47)
• 7 Crisis Management Plans(p. 54)
• 8 A Crisis Survey(p. 67)
• 9 Identifying the Crisis(p. 71)
• 10 Isolating the Crisis(p. 80)
• 11 Managing the Crisis(p. 83)
• 12 After the Fall(p. 86)
• 13 Crisis Communications, Part I: Controlling the Message(p. 92)
• 14 Crisis Communications, Part II: Handling a Hostile Press(p. 103)
• 15 Managing Hostile Takeovers(p. 121)
• 16 Decision Making Under Crisis-Induced Stress(p. 133)
• 17 A Catastrophic Quartet(p. 151)
• The Ohio Savings and Loan Crisis(p. 153)
• The Union Carbide Crisis(p. 168)
• The Procter and Gamble/Rely Tampon Crisis(p. 190)
• The Johnson and Johnson/Tylenol Crisis(p. 203)
• 18 Interesting Times(p. 219)
• Conclusion(p. 224)
• Source Notes(p. 226)
• Index(p. 233)

Reseñas proporcionadas por Syndetics

Library Journal Review

The author, who served on the Three Mile Island crisis management team, has done an extensive study of crises in business. In this book he describes and analyzes several recent crises including TMI, Ohio S & L, Union Carbide, and Rely Tampons. He advises managers on how to forecast a crisis, isolate it, and manage it. He also discusses crisis communications and hostile takeovers. This book is one of the first to gather such information together and combine it with actual case studies. A practical and informative work on an important topic for managers today and tomorrow. Grace Klinefelter, Ft. Lauderdale Coll. Lib., Fla. (c) Copyright 2010. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.

CHOICE Review

Crises are important, immediate, and inevitable challenges that also present opportunities, says Fink, a public-relations/management consultant. His laboratory consists of recent crucial events involving business firms, two with central roles for US governors (Three Mile Island, the Tylenol manufacturer, Union Carbide-Bhopal, Ohio Savings & Loan, etc.). Hostile takeovers are also shown to be a crisis form subject to Fink's recommendations. After defining and illustrating crises, Fink demonstrates that forecasting and planning for crisis management are not only possible but necessary, although many firms lack such preparations. The author identifies four stages in dealing with a crisis: identification, isolation, management, and follow-up; these stages are treated through further illustration as well as cursory analysis of technique. When discussing the special problem of managing communication, Fink pays careful attention to the message and the media. A chapter on stress as a management concern precedes lengthy retelling of the handling of four crises. The book's values-reading ease, grounding in reality, and appeal to the proactive apprehensions of managers-must be weighed against its disjointed superficiality and anecdotal, journalistic breeziness. Too little rigorous understanding is sought, and too much insight relies on ad hoc postmortems of instances cited. Cautiously recommended for upper-division and graduate collections.-J.C. Thompson, University of Connecticut

Notas de autor provistas por Syndetics

Steven Fink ranks as one of the world's leading authorities on crisis management, crisis communications, and economic espionage. Currently president of Lexicon Communications, he has counseled global corporate leaders at such companies as ExxonMobil, Warner Lambert/Pfizer, Schick/Wilkinson Sword, ARCO, Northrop Grumman, Dun and Bradstreet, and Northern Telecom. A highly sought-after speaker, prominent business consultant, seminar leader, and trainer, Fink has appeared on "Nightline", "World News Tonight", and CNN, and in "Time", "The New York Times", "The Wall Street Journal", the "Los Angeles Times", the "Financial Times", and "Business Week".

(Bowker Author Biography)