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When organizational change occurs, members of the organization can feel insecure in the face of a seemingly uncertain future. This work investigates the links between organizational culture and organizational change by looking at two businesses that have been privatized - British Gas and British Telecom - and the processes surrounding the ways these organizations changed in the mid 1990s. It includes interviews with middle-ranking and senior officals, illustrating that anguish is experienced not only by those on the lower rungs of the corporate ladder.

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• Preface(p. vii)
• Acknowledgements(p. ix)
• 1 A General Introduction(p. 1)
• The Focus of the Study(p. 1)
• The Justification For the Study(p. 3)
• A General Understanding of the Concept of Organisational Culture(p. 6)
• 2 The Penetration of Large-Scale Organisations(p. 13)
• Introduction(p. 13)
• The Research Approach and Philosophy(p. 15)
• Summer 1993: the Organisations Approached For Entry(p. 20)
• Developing Theory, Developing Methodology(p. 27)
• The Chosen Methodology(p. 28)
• The Research Methods Used in This Study(p. 34)
• Action Research(p. 37)
• Summary and Chapter Conclusion(p. 38)
• 3 Some of the Wider Context(p. 41)
• Introduction(p. 41)
• The Concept of 'Organisation Culture' - a Brief Chronology(p. 43)
• Some More Recent Aspects of the Debate About Organisational Cultures(p. 55)
• Sub-Cultural Theory(p. 62)
• Sociology of Education as a Source For Theorising About Organisational Cultures(p. 63)
• The Notion of Organisational Culture Set in a Critical Context(p. 65)
• The 'Human Relations' Approach(p. 69)
• Summary and Chapter Conclusion(p. 76)
• 4 Penetrating Two Large-Scale Organisations(p. 79)
• Introduction(p. 79)
• British Telecommunications plc(p. 81)
• British Gas (Eastern) plc(p. 88)
• Summary and Chapter Conclusion(p. 96)
• 5 Presentation and Analysis of the Evidence(p. 97)
• Introduction(p. 97)
• Responses to the Interview Schedules(p. 97)
• Domain Analysis(p. 173)
• 6 Empirical and Theoretical Conclusions and Management Recommendations(p. 179)
• Introduction - an Overall View(p. 179)
• Synthesis of Data Outcomes(p. 183)
• Conclusions and Recommendations(p. 188)
• Summary and Chapter Conclusion(p. 197)
• 7 A Research Endpiece(p. 199)
• The New Flexible Manufacturing Firm (n.f.f.); Summary of Features(p. 202)
• Summary and Chapter Conclusion(p. 217)
• Bibliography(p. 219)
• Appendix 1 Graphics COPE Maps(p. 227)
• Appendix 2 Domain Analysis(p. 243)
• Index of Authors(p. 247)
• Index(p. 249)