Descripciones mejoradas de Syndetics:

Ever-expanding technologies are raising the bar, as customers increasingly expect fast, sophisticated solutions and results in their interactions with the library. Drawing on their system of improved customer service available through technology, the authors show how automating traditional library services can decrease staff workloads while improving speed and access for customers. Real-life lessons and visual examples from libraries who have implemented these systems provide a customizable model for your library to achieve the same goals, from offering virtual library cards, to program registration for your patrons online.

High Tech, High Touch illustrates technical solutions that really work, inspired by effective customer service strategies used by businesses. These are unique technology solutions--based on digital libraries, portals, e-mail notifications, and database interfaces to the web--to solve everyday public library problems.

Supported by narrative descriptions and screen shots, this is a springboard for designing customized library systems that address unique local service issues. Library directors, branch managers, and department heads can automate the most tedious library tasks while improving customer service and saving staff time.

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Library Journal Review

Jurewicz (director, Mooresville PL, IN) and Cutler (president, E*vanced Solutions) explore ways in which technology can and is being used to provide enhanced customer service to library patrons. As technology becomes more pervasive and library users become more comfortable with it, their expectations of library services provided through technology grow. Jurewicz and Cutler ask the question many librarians have to answer: Can these electronic library services be created in-house or should we purchase them from a vendor? The authors profile a grant-funded project they worked on together to develop an email alerting service that notified library users of new books and upcoming events. The system allows users to preselect authors or subject areas they are interested in and then sends them email notifications when new materials are added or library programs occur. The authors also explain how this system can be expanded to manage library events and meeting rooms. For those libraries that do not have in-house development resources, links to commercial products are also included. The book also presents a discussion of portals, gateway, and directories and how these technologies can be used to provide better customer service. This interesting guide covers a wide range of technologies in a limited amount of space. Much of the discussion is focused on public libraries but could be useful for smaller academic libraries as well.-Tim Daniels, Lib. & Info Ctr., Georgia Inst. of Technology, Atlanta (c) Copyright 2010. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.