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People are no longer tolerant of government as usual. They are making themselves heard loud and clear at the ballot box. But can elected officials respond to this mandate without significant trade offs to bureaucracies, special interest, or organized labor? Taming City Hall is the remarkable story of how one government's leadership rightsized Corvallis, Oregon.Corvallis, Oregon has been recognized as perhaps the first city in the country to employ rightsizing successfully and measure the results. Taming City Hall includes illustrations, key performance indicators, anecdotes, and actual rightsizing documents.

Tabla de contenidos provista por Syndetics

• Foreword(p. xi)
• Acknowledgments(p. xv)
• Part I Government That Works(p. 1)
• Chapter 1 Government That Works(p. 3)
• Part II The Way It Was(p. 17)
• Chapter 2 Starting Out: Learning About Corvallis(p. 19)
• Chapter 3 The Government Discovered: the Findings(p. 33)
• Part III Our Strategy for Success(p. 51)
• Chapter 4 Architect and Bricklayer: Building the Management Plan(p. 53)
• Chapter 5 Inventorying and Evaluating Services(p. 71)
• Chapter 6 Rightsizing Defined(p. 89)
• Chapter 7 Challenging Government to Work Smarter(p. 101)
• Chapter 8 We Did More Than Reduce the Budget(p. 119)
• Part IV So We'Ve Rightsized.! Now What?(p. 131)
• Chapter 9 Compacting(p. 133)
• Chapter 10 Excellence in Government(p. 147)
• Appendixes(p. 153)
• Appendix A City Council Survey(p. 155)
• Appendix B City Manager's Annual "How Is City Government Doing Financially?" Report (1991-92 Evaluation)(p. 159)
• Appendix C Capabilities Matrix(p. 181)
• Appendix D Customer Service(p. 187)
• Appendix E Awards(p. 195)
• Appendix F Compacting(p. 203)
• Appendix G Statistics Show Success(p. 223)
• Appendix H Media Reports(p. 229)
• Appendix I City of Corvallis(p. 247)
• Abbreviations and Acronyms(p. 275)
• Notes(p. 277)
• Index(p. 279)
• About the Author(p. 285)

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Library Journal Review

A publication of the Center for Self-Governance, this volume chronicles the efforts of city manager Seals and other officials in Corvallis, Oregon, to "rightsize" the city's government. Between 1987 and 1993, officials cut budgets, reduced taxes, increased city salaries, and increased productivity. Beginning with a survey to assess the state of city operations, municipal authorities diagnosed management problems, inventoried and evaluated services, developed priorities, and set about reducing duplication, improving customer service, and "managing smarter." The Corvallis case, which drew public attention when it was recounted in David Osborne and Ted Gaebler's best-selling Reinventing Government (Addison-Wesley, 1992), is compelling. A pro-government rather than an anti-government diatribe, this book will be on the desks of city administrators, elected officials, and informed readers concerned about the poor state of government today.-William L. Waugh Jr., Georgia State Univ., Atlanta (c) Copyright 2010. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.

Booklist Review

Corvallis, Oregon, is the leading example of a municipal government that took a proactive, strategic, "rightsizing" approach to the redefining of its workforce and operations to meet the constraints of the 1990s. And Seals, currently the head of Greenville County, South Carolina's rightsizing initiative, was the city manager who led the Corvallis campaign. In Taming City Hall, an in-depth case study, Seals spells out the situation he found in Corvallis in 1988 and includes the ideas--"working smarter," setting priorities, strong customer orientation, and "compacting" with other government agencies to eliminate duplication of services--he applied to change the situation. Obviously the results were impressive, and Seals was off to South Carolina. Throughout the text and in 100-plus pages of appendices, he supplies charts and graphs, surveys and policy statements, and press releases and press clippings to illustrate the steps taken in Corvallis. A valuable resource for readers interested in cost-effective reform of local government agencies. ~--Mary Carroll